Retail Terms and Conditions
We think that the whole point of buying online is that it should be quick and easy, so we make every effort to make buying from us as simple as possible. However, we do need to have a few boring old terms and conditions. Here they are…
References to “we”, “us” or “our” throughout www.luckies.co.uk (“the website”) are to Luckies of London ltd
The use of the website and the purchase of any goods (“Goods”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions from time to time without notice to you.
There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the website.
Access to the Website may be suspended, restricted or terminated at any time.
PLEASE BE AWARE – BY AGREEING TO OUR TERMS AND CONDITIONS, YOU ARE AGREEING TO ALLOW US TO CONTACT YOU FROM TIME TO TIME BY EMAIL, EITHER IN REGARD TO THE PURCHASE YOU ARE ABOUT TO MAKE, OR IN REGARD TO SPECIAL OFFERS/NEW PRODUCTS FROM LUCKIES THAT WE THINK MAY BE OF INTEREST TO YOU. WE WILL NEVER PASS ON YOUR DETAILS TO ANYONE ELSE AND YOU WILL ALWAYS BE GIVEN THE OPTION TO UNSUBSCRIBE FROM FUTURE EMAIL CONTACT WHENEVER YOU RECEIVE AN EMAIL (OR YOU CAN CONTACT US AT ANY OTHER TIME TO ASK US TO REMOVE YOU FROM OUR MAILING LIST). PLEASE DO NOT PLACE YOUR ORDER IF YOU DO NOT AGREE.
Goods supplied from this Website are supplied by Luckies of London Ltd, a company registered in England and Wales whose company registration number is 5388393 and VAT number is 858600507 whose registered office address is 119 The Hub, 300 Kensal Rd, London W10 5BE
Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Luckies of London shall not be obliged to sell you those goods.
We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.
If you feel you have a complaint you wish to make please e-mail us at firstname.lastname@example.org. We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected time-scale for resolution of the issue
If you are not entirely happy with your purchase for any reason you may return it to us within 14 days of receipt for an exchange or refund. All goods returned must be as new and the responsibility for the return delivery costs lie with the customer. Upon return the goods will be inspected and a refund made within a further 7 days if appropriate. If you wish to return an item, you must please contact us in writing beforehand, either by post or by emailing email@example.com.
Please report any damages or non-delivery immediately – no complaints for transit damage can be considered unless made in writing (either by post or by emailing firstname.lastname@example.org please) within 14 days of receipt of goods.
Any claim for damaged or defective goods can only be entertained if the goods are returned to us in their original packaging or similar suitable packaging to ensure sufficient protection in transit or if the goods are made available for collection from the location to which they were originally delivered to.
Faulty goods, warranties and liabilities
Subject to conditions and provided the total price has been paid by the due date for payment, Luckies warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship. Luckies will (at its own choice) either replace, repair, or give credit for Goods found to be faulty within Luckies’ warranty period relevant to goods of that type. Unless otherwise stated the standard warranty period for all goods supplied will be 12 months from the date of purchase.
Intellectual property right and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Limitation of Liability
Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods.
This does not affect your statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated
2. any loss of goodwill or reputation; or
3. any loss which was not brought to the attention of Luckies of London Ltd at the time the contract was made or any
loss that would be an unforeseeable consequence of a breach of the contract by Luckies of London; in any case
whether or not such losses were within the contemplation of either of us at the date on which the event giving rise
to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any
matter under these Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any preceeding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Retail Terms and Conditions